Trouble shooting guide

New to Webinars?  Having trouble getting started?  We're here to help!

This trouble shooting guide offers answers to some common questions with getting started.  The video below is a great introduction to how to use BigBlueButton from Fred Dixson (an awesome guy from Blindside Networks who helped create BBB).

If the video doesn't answer your question, or you're in a hurry- just click on a question below to get the information you need!  Alternatively, you may want to try the BBB FAQ wiki.


I can't get in to view the session  - what should I do?

First, make sure you're enrolled in the course - you can do that here.  Then, make sure that the session is open - the room will not be available until the session is due to start.  If you need to check your settings, you can do so in our Test Room 15 minutes prior to the session.

What browser should I use?

We find Firefox to be the most reliable with BigBlueButton, and we're aware of intermittent issues with Chrome, however for mobile devices, please see below.

My audio doesn't work - what should I do?

Firstly, make sure you've connected your audio - as you enter the BBB room, you'll be prompted with a pop-up to do this.  If you don't see the pop-up, you can click the headphones icon in the upper-right hand corner to connect and test your audio.  If you're using headphones or a headset, do make sure that this is the selected audio output option for BBB.

If this doesn't work, try exiting the BBB session, and coming back in.  Users have also reported that exiting and coming back in without the headset will sometimes resolve the issue.

I've connected my audio, but I still can't hear anything - what now?

Dang!  Try exiting the session, and coming back in.  If this doesn't work, then we're really sorry, you may need to catch us on the recorded session afterwards, or ask a question in the forum.

Are these sessions recorded?

Yes they are!  Recordings are available from within this course shortly after the session is complete (normally within 10 minutes), and we also aim to have recordings available on our YouTube channel within a day or two of the session.

What are the minimum requirements to view the session?

According to the BBB FAQ Wiki:

"Users need a web browser capable of running Flash 11.2. To check the version of flash, visit Adobe's Flash Version Check page.

As of Mac OS X 10.6, Apple stopped updating Flash. If a Mac user is running an out-of-date version of Flash (BigBlueButton will check the version of flash), they can upgrade by visiting the get Flash player page at Adobe.

To run the desktop sharing, the presenter (and only the presenter) needs to have a Java runtime. You can test that Java is installed by visiting Java Test Page (there are download links on this page if you need to install Java).

For bandwidth, we recommend 1Mbits download and 0.5 Mbits upload speed. Users can test their actual bandwidth using speedtest.net.

For hardware, we recommend a Dual-core CPU with at least 2G of memory. For Mac, we recommend any Mac running Mac OS X operating system."

I'm using a mobile device - can I still participate in the sessions?

While there is an app for BBB, it is still developmental - individual results may vary.  We have had users report the browser Puffin (available here) has worked for session participation.  You may want to try this in the test room 15 minutes prior to the session starting to see how it works for you!

Last modified: Monday, 9 December 2013, 12:12 PM